Crom Transmission & Automotive Specialist
I highly recommend Crom automotive. They are the standard that every mechanic shop should strive to be. They guarantee their work and take pride in doing it right. They communicated with me before doing any extra services and always gave me their honest opinion rather than selling me services that I didn’t necessarily need. If you want it done right the first time go to Crom Automotive.
The Most Excellent, Fair, Expert, Honest Business Owner/AutoShop I've Ever Known by ValueCustomerWonOver -
We visit from No VA often, drive older cars, and now have had 3 cars repaired by Crom's. Being from out of town, not knowing any repair shops, you can imagine the nightmare we faced when we first needed help. But good fortune and tow truck brought us to Crom's.Crom's has always been fair, honest, and reliable. You can talk directly with the owners and work through any problem or concern. I always feel confident things can be worked out. They go out of their way to be fair, and their work is exceptional.Auto diagnostics (much like medical diagnosys) can be complicated and puzzling, with multiple problems, and yes, there is often more trouble than first appearances. They will always look beyond the immediate issue to check for other problems.As for some of the other reviews, just be sure to talk with Crom's about your concerns if not satisfied. For me, I can only say they have always been exceptional and fair, and that I have full faith and trust in Crom's Automotive.
We trust the folks at Crom as well as Patriot Auto. They're the only place we take our vehicles. They're HONEST and respectful. They won't price gouge and will be fair and upfront with pricing. 100% they're the ones to see.
Bob is a true artist and a dying breed. Most people shouldn’t touch the internals of an automatic transmission, with bob that’s not the case. In my case I had a transmission that was recently rebuilt by a couple of kids that didn’t know what they were doing and wasn’t working properly. He quickly started on the job, and it wasn’t an easy one. He caught things that no one else would and stood by his work. Also he explained everything he did and didn’t push things I wouldn’t need.
I'd have to say that I was very happy with the work they did on my car, I'm usually picky about who even works on my tuner, but id bring it back to them any time.
I have been to Crom's shop only when I (the DIY type guy) can't do the job or just can't figure it out. This shop has very understanding mech's and they listen when you describe the issues and symtoms that your vehicle is having. I went one time to charge my A/C because it was low and not cold at all. While servicing the truck a mech notice the compressor clutch was't engaging at all. Instead of trying sucker punch me with buying a new one he tinkered with it and got it to engage properly. You want an honest opinion these guys could done what other shops tend to do and emptied my wallet. They were completely honest and I actually got see what he was doing, granted it was an easy job for him.
What do you like about our service?
In what ways could we better meet your expectations?
Buy a cheap grill and fire up some burgers and brats and charge for them during those long waits. Might turn some more profit during tune up's. Maybe a swing set for the kids during the long waits. That is just an suggestion not a complaint. I really don't think you could improve to much more. your shop is the bomb.